Shipping Charges

We offer delivery services to most countries within European Union, United Kingdom, Switzerland and Norway. Charges that cover delivery are subject to change without notice.

As required by law, Elizabeth Craft Designs charges applicable V.A.T./BTW for merchandise shipped.

Custom Duties
Any extra charges/duties will fall under the responsibility of the customer.

Shipping costs
Shipping costs are shown at checkout.
All EU orders over €50 ship for free, all other countries have various shipping options at checkout.

Returns Policy
If you feel you need to return or exchange an item we will gladly accommodate you. You may return your purchases with the original receipt and original packaging within 30 calendar days of the date of purchase. If the item is returned unopened, in the original box, we will exchange it or offer a credit note to the value minus shipping charges. 

Pack and seal your item and include your Invoice in the package.

Please note that if you are returning a product to us, it must be sufficiently packaged to avoid any damage caused in transit. Elizabeth Craft Designs will not be held responsible for any damage sustained to products en route to our office. If the packaging has been damaged during transit, then we will not be able to issue a refund and will have to discard of the damaged merchandise. If you have any questions or would like further information, please contact our Customer Service team who will be happy to help.